BASICS OF THE POSITION:
+ You'd be working with our team to address technical support tickets and client requests as they come in. Flexibility, problem solving, and team collaboration are key aspects of this responsibility.
+ You’d be communicating with the team regularly. We use Slack for regular communication and Basecamp for project management. There are occasionally some video chats we'll need to do either via video chat.
+ You can work from anywhere. No moving for a job involved. If you’re happy where you are, stay there. If you’re unhappy, move somewhere new. This job will go with you. (If you want to spend a month working from the Italian countryside or in a Scottish pub, more power to you.)
+ You decide what you want your hours to be for projects. For technical support, we do need someone who would be available standard East Coast time work hours (9am-ish to 6pm-ish). You will need to communicate with the team regularly.
+ You get paid on a per project basis for larger projects and hourly for technical support work.
SKILLS & REQUIREMENTS:
- You know how to work with Woocommerce.
- You're comfortable working with Advanced Custom Fields before.
- You understand how to work with cPanels, update databases directly, and are confident migrating websites to new hosts.
- You can troubleshoot when a site has been hacked or simply been broken by a client who has gone too far in code.