iRemoteWork

Implementation Engineering Manager

POSTED Apr 3rd

GitHub
Remote
https://github.com/


GitHub helps companies and organizations succeed by allowing them to build better software, together. We're looking for an Implementation Engineering Manager for our Professional Services team to hire, develop and manage a high-performing team of engineers. The ideal candidate will have both the aptitude and passion to become a master of GitHub’s product capabilities, underlying technologies, and how to create valued experiences for our customers as they build on the GitHub platform. We need a leader skilled at developing and managing a team of high performing engineering consultants. This person will lead a global team, work closely with our customers, and report to the Manager of Delivery in Professional Services.

Responsibilities

  • Manage, mentor, and coach team members
  • Provide career development planning and guidance
  • Meet 1:1 with team members weekly
  • Hire, onboard, and train new team members
  • Maintain cross-team communication between Services, Support, Engineering, and Sales
  • Work with the Delivery Manager on the development and execution of team strategy
  • Consistently share objectives and goals with team and rally the team to accomplish them
  • Work with Professional Services managers/teams to foster cross team collaboration
  • Facilitate the implementation of new processes to improve customer engagements
  • Promote and build upon the unique collaborative culture of Professional Services
  • Collect and analyze engagement and utilization metrics to drive improvements
  • Be cognizant of the sustainability of the role for the members of your team
  • Handle and follow-up on customer escalations

Requirements

  • You are an adept technical teacher who is able to make complex topics seem approachable
  • You are passionate about creating and fostering good professional services practices
  • You love helping others improve and you enjoy coaching and mentoring engineers
  • You have experience in a Professional Services or consulting role
  • You are proud of something you have built on a team you led
  • You possess strong verbal and written communication
  • Experience in technical training
  • Excellent problem solving skills