iRemoteWork

Success Champion

POSTED Apr 3rd

Photobooth Supply Co
Orange County, California
https://photoboothsupplyco.com


What are you getting yourself into?
Photobooth Supply Co is an intimate boutique dedicated to making premium photobooths for entrepreneurs and corporate entities. At our core, we thrive on helping our customers start their a business to capture beautiful memories for millions of people all around the world.

What am I doing?
We call this position a "Success Champion." You may see similar career opportunities listed as a Customer Support Agent, Customer Support Representative, or Technical Support Agent. We try to focus on success rather than support! 

What's in it for you?
  • Your actions and ideas will be heard and have meaningful effects in our intimate and fast-paced startup
  • The position will grow with you, and allow you to demonstrate competencies that will be noticed and rewarded 
  • Being surrounded by positive, disciplined, education driven, and outgoing individuals who will push you to strive for excellence 
  • All expenses paid travel to our headquarters in California
  • Annual bonuses based on net profit
  • We sell photobooths and photobooth accessories... What could be more fun?

Goals
  • Maintain an 85% customer satisfaction rate 
  • Reduce churn rate month over month

Acts
  • Manage daily sales and technical communications via Zendesk, Intercom, Facebook, phone, and e-mail 
  • Educate your team members about products, while independently keeping your own technical know-how up to date 
  • Monitor and respond to Facebook group posts about technical support matters 
  • Lead customers towards the right products, upsell, and/or help schedule a call with our sales team 
  • Identifying bugs, testing, reporting, and working with our engineering team to assist with a fix
  • Actively collecting insights from customers and focusing on closing the communication loop by providing product feedback to the team

Like what you see?
  • E-mail your resume, compensation requirements, and a brief paragraph in the body of the email of why you are the person we should hire to careers@photoboothsupplyco.com with “Success Champion” in the subject line of your email. 
  • Want extra brownie points? Upload a video of yourself!

Culture Deck