Fanatical Labs operates two software marketplaces, SugarOutfitters (sugaroutfitters.com
) and SuiteCRM Store (store.suitecrm.com
). On our marketplaces we sell CRM software add-ons and integrations for SugarCRM and SuiteCRM. This software ranges from simple one-feature tools to complex two-way software integrations.
We are looking for a friendly, helpful person to assist customers, sellers, and affiliates on our marketplaces. Customers are SugarCRM or SuiteCRM users that need additional functionality. Sellers create, sell, and support the software add-ons and integrations on our stores. Affiliates leverage these add-ons and integrations for their potential or current CRM clients.
We are currently looking for someone based in the U.S. that has small business experience in a support and/or partner engagement role that leans towards the software app/integrations space.
The right person for this role will be comfortable with a wide range of tasks such as copywriting, basic marketing campaigns, providing first tier support, and relationship management.
A Typical Day
- Process any live chat conversations; typically connecting to right partner or billing help
- Run through new emails, connecting folks with the right partner whenever possible
- Identify any refund requests or other billing issues and address
- Identify any new add-on reviews for possible promotion
- Process new add-ons in various onboarding stages
- Create email, blog, social media announcements for new add-ons
- Explore new opportunities or initiatives for ongoing add-on promotions
Immediate Responsibilities Include
- Help customers by connecting them to the right resources or people
- Help customers with billing issues
- Help sellers with onboarding new products and providing ongoing support
- Help affiliates by provisioning demo keys and recommending solutions
- Ongoing documentation of internal processes for this role
- Improve existing content and create new content for blogs, emails, and social media
- By nature, a friendly, helpful human being
- Refined writing skills
- Great communicator
- Embraces a friendly tone in written communication
- Being able to read and understand technical documentation
- Understands the basics of how to use web-based applications
- Genuinely cares about the success of others
- 2-3 weeks of business travel each year
- This is a full time position
- Customer support experience
- Partner Enablement experience
- Copywriting experience
We all work remote. Want to go work on the beach? It’s up to you.
40 hour work week
We all have our own lives. That’s why we work after all. We respect your time away and want you to be able to walk away from your work.
Vacations and paid holidays
Go on vacation. Take time away. As a guideline we offer 3 weeks of paid leave. Need a few more days? Not a problem. It’s just a number we pulled out of a hat. We will work with you to make sure there is functional coverage while you are away.
We monitor industry salaries and make sure we’re paying in the top 25%, based on skills and experience, for every position. Salaries are standardized on the Minneapolis/St. Paul market.
Health, Dental and Vision insurance
We offer a multitude of options for Health, Dental, and HSA accounts for you and your family or domestic partner. We pitch in $325 a month to whichever plan you pick.
Paid parental leave
Family is very important to us. Whenever you welcome a new baby we encourage you to take up to 12 weeks leave as the primary caregiver and up to 6 weeks as a secondary caregiver at 100% salary. You can choose to take an additional 8 weeks of unpaid leave.
100% match 401k Retirement plan. We will match your contributions dollar-for-dollar up to 4% of your salary.
Hardware and software
Whatever hardware or software you need to do your job will always be covered by us.
We will work with you to cover any reasonable cost associated with a personal office outside of your home.
Remote Work Package
Internet is a requirement for work. To help with that cost we roll an additional $50 a month into your salary.
We will match up to $500 a year to any 501c3 organization that you donate to. We love a good cause that excites you.
We will pay up to $50 a month for whatever it is that you do to stay in shape.
A little about us
A small group of driven, self-motivated, honest, fun-loving people who want to help businesses, both non-profit or for-profit, be more successful.
Fanatical Labs is a remote only company. We believe people are at their best when they can operate freely.
We have been profitably creating and selling software integrations since we originally formed in 2011 with no outside investment.
These are some of the values that we hold near and dear to us:
We believe we are at our best when we can each operate freely.
We value an ongoing pursuit of improvement; personally and professionally.
Always Do Good
“ADG” as we call it. We go the extra mile even if there is no expected return for doing so.
We value determination. We never shy away from a challenge and relentlessly persevere towards overcoming roadblocks.
We choose to be positive in all of our interactions.
We strive to be as transparent as possible with employees, customers, and partners.
What it's like to work here
We are extremely small. Because of that you will have quite a bit of freedom and leeway to do things the way you best see fit. Sound both exciting and overwhelming?
That’s normal. That is why we value a relentless pursuit of improvement and knowledge. Especially since software is an ever changing world.
While we work mostly independently, we are always ready to jump in and help one another get over any seemingly impossible hurdles.
What the Future Holds
As we are a very small company, there are multiple avenues of career growth. We see paths for a director of partner enablement or even a more marketing-centric role. We acknowledge that there may even be other paths that are unknown at this time. In many ways, it really will be up to you and your strengths.
A little about you
You are a highly driven person. One others may consider an “over achiever”. You are inquisitive; always wanting to learn more. You are reliable, personable, and mostly cheerful; having a positive impact on others is important to you.
If this sounds like you then this company might be the right place for you.